Frequently Asked Questions

These are our customers most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone or using our online form.

Your Account

  1. How do I access my account?
  2. Why do I need an account?
  3. Do I need to register an account?
  4. How do I know you received my order?

How do I access my account?
You can access your account by click the 'My Account' link in the top nav. You will then be prompted to login using your email and password. If you don't have an account you can create a new one by clicking 'Sing up'. If you have forgotten your password you can click 'Forget your password' and reset your password.

Why do I need an account?
You don't actually ned an account to shop with us but some customers like to see their order history and to save the shipping information.

Do I need to register an account?
No, you can purchase products form our site without having to register an account. During the check out process you can choose 'continue as guest'

How do I know you received my order?
You will see a confirmation message on the screen (which you can print) in addition, we e-mail you (to the email address specified) with confirmation of your order.