Orders and Deliveries

March 25, 2020

Orders and Deliveries

Update Friday 3rd April

Our online shop is currently on hold while we catch up with orders and it will go live again at 5pm today.

 

Update 31st March

The website is currently off line so we can process the orders we have. Going live again at 3pm today!! 

 

Update 27th March 

Our online orders will go live again today (Friday 27th March) at 4pm. Any orders placed from 4pm today will be delvered to you from Tuesday 31st March. 

Thank you for your ongoing support 

Last Updated: 25th March

As I'm sure you can appreciate we are getting inundated with online orders and we are doing our very best to fulfill these as quickly as possible. We have very limited staff, so please bear with us while we try to fulfil your orders.

Some items may not be available but we can always offer like for like substitutions, or refund items if that is preferable. It would be helpful when ordering, if you state whether you are happy for us to provide suitable substitutions.

We will be placing controls on the volume of orders, much like other companies, to allow us time to process them. If we have a sudden surge, we might need to pause our website until we can get on top of them, we will then re open the online ordering channel.

We cannot accept any orders over the phone and will not be able to pick up answerphone messages as both shops are now closed.

We can offer local deliveries Tuesday - Thursday for the same or next day delivery, and National deliveries can be dispatched Monday - Thursday for next day delivery.

Please be advised that there are a lot of parcels being dispatched across the country, so deliveries might be delayed by a day or two.

We are maintaining the highest standard of hygiene, limited contact, social distancing and will deliver orders to your doorsteps for you to take inside.

We will not require signatures. Our suppliers are adopting the same process. We very much appreciate your ongoing support.

Stay safe and healthy.

Henry, Cassie and Team Butler




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